It depends on the reasons, but I tend to favor user reviews over critics given that I am a user and not a critic.

Reviewers in the video game space may have been asked to review something they otherwise would not be interested in, which just intrinsically is going to color your perception of it, for example, whereas no one is forcing users to play something they don’t want to.

OTOH, critics may attempt to be more objective (or not).

All depends on what they are saying.

Don’t OpenCritic only offer critic scores, and no user scores?