Especially because you can allow guests on Matrix.
But seriously, no, they shouldn’t, they should stop thinking tech reports, issues and distribution should be on a platform not made for. A lot of people don’t want to join a ‘community’ just to submit an issue, we already have issue trackers etc: Github, gitlab, forgejo to name but a few.
Discord and Matrix are not places to do tech development and interact with those that use your products, code and projects ioo.
Especially because you can allow guests on Matrix.
But seriously, no, they shouldn’t, they should stop thinking tech reports, issues and distribution should be on a platform not made for. A lot of people don’t want to join a ‘community’ just to submit an issue, we already have issue trackers etc: Github, gitlab, forgejo to name but a few.
Discord and Matrix are not places to do tech development and interact with those that use your products, code and projects ioo.
Abandon chat-feed, return to indexable forums.
For this kind of thing, yup or issue trackers.